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As Managing Director of ACHIEVE Centre for Leadership & Workplace Performance, Eric provides the overall direction for the development and delivery of ACHIEVE’s workshops and services. He has provided leadership in the field of conflict resolution and mediation since completing a degree in Sociology with a focus on mediation and peacemaking. He has worked as an administrator, board chair, senior mediator, trainer, and lead negotiator for other organizations in various parts of Canada. Eric believes that the best leaders and employees turn their minds first to listening with curiosity. He is co-author of the book, The Culture Question, and is the author of many of ACHIEVE’s workshops including Management and Supervision, Coaching Strategies for Leaders, and Dealing with Difficult People. Eric is a gifted trainer who makes training material come alive for participants through humour and real world application.
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Wendy Loewen – Director of Training
In her role as Director of Training at ACHIEVE, Wendy works with organizations and communities to identify the best resources and training for their context. She also provides leadership in developing and managing ACHIEVE trainers and course content. Wendy is co-author of the book, The Culture Question, and is the author of many of our workshops including Performance Management, Respectful Workplace, and Assertive Communication. In her work as a mediator, speaker, and facilitator she is committed to helping organizations create dynamic and engaging places of work where people care about each other, are productive, and deliver quality services and products. Wendy has Bachelor’s degrees in both Psychology and Education, and is currently completing a Master’s degree in Conflict Analysis and Management. She is former teacher and director of a health and social services program. Wendy believes that learning is a dynamic and life-long endeavor and with commitment, guidance, and individualized support, this process should be enjoyable and motivating. She is an engaging presenter who delivers material in a format that maximizes the learning potential for all participants.
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Randy Grieser is the founder and CEO of ACHIEVE Centre for Leadership & Workplace Performance and the Crisis & Trauma Resource Institute (CTRI). He holds a Master of Social Work degree and a Bachelor’s degree in Conflict Resolution. Randy is a visionary leader who, together with a team of employees and trainers, has positioned these organizations to be two of the premier providers of professional development training in the industry. He is the author of The Ordinary Leader, and co-author of The Culture Question. Randy gives presentations on leadership and management principles to a wide range of audiences in business, education, health, and government settings. He believes leadership requires us to always be intentional about what we do and how we do it. Randy is a dynamic presenter who delivers insightful presentations that are engaging, humorous and informative. Find his latest thoughts on leadership at TheOrdinaryLeader.com.
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Heidi Grieser – Co-founder & Director of ACHIEVE Publishing
Heidi is the co-founder of CTRI and, after many years of being involved in multiple aspects of the organization, she now heads up our publishing division. Along with her passion for books, she brings a deep understanding of the training industry to ACHIEVE Publishing. In this role, Heidi organizes all the steps of the publication process. Heidi believes that our workshops inspire genuine learning, and that knowledge empowers us to make positive changes in our lives, organizations, and communities.
You can contact Heidi at:
Michael Labun – Training Development Specialist
Mike has a Bachelor’s degree in Psychology and a Certificate in Conflict Resolution. He has over twenty years of experience as a leader in the mediation and conflict resolution field. Through his training and consulting work, he has helped a variety of organizations become better workplaces, including crown corporations, social service agencies, Indigenous communities, businesses and school divisions. Mike believes that education and training is largely about giving hope – people often come to a training to address a particular situation, and they want to leave with a plan to change it. In his role as Training Development Specialist at ACHIEVE, he works to ensure that our training material reflects the current best practices in the field. Mike is co-author of the book, The Culture Question, and is the author many of ACHIEVE workshops including Emotional Intelligence, Mediation and Presentation Skills. As a trainer, he has an interactive and engaging style that easily motivates participants to incorporate workshop material into their own environments.
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Delayne Hogan, Manager of Client Services
Delayne’s high standards for excellent service have been experienced by clients for over seven years. She is adept at solving problems and attending to client’s needs promptly and efficiently. In addition to managing the client services department, Delayne oversees our certificate programs and liaises with our partnering agencies. She believes it takes a positive attitude, an acceptance of different work styles, and a non-judgemental attitude to create and maintain a great work environment.
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Laura Smith – Public Workshop Coordinator
Laura is part of our client services team, and is often the first point of contact for those who have questions about ACHIEVE workshops and resources. Our clients can expect the utmost in customer service when corresponding with Laura. Her friendly personality, ability to listen, willingness to help, and passion about our services make her a perfect fit for this role. Laura believes a great workplace is one that encourages continual learning, personal growth, and respect.
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Tyler Voth – Editor and Client Services Support
Tyler is the first point of contact for many of our clients requesting information about our services. His genuine care for people comes through in all his interactions, whether in person, by phone, or via email. Tyler is knowledgeable about our workshops and assists clients with questions about registrations and other matters related to public workshops. He is also our in-house editor, ensuring that the written information we produce is clear and accurate. Tyler believes that a great work environment requires mutual respect, trust, and innovation. These values are a big part of what makes working at ACHIEVE both rewarding and exciting.
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Cindy Rublee – Director of Internal Operations
Cindy has extensive experience overseeing workplace operations from her leadership roles with other organizations. In her current position, she provides direction to both the technical and design aspects of our organization. Her creativity, combined with a willingness to help others, allows her to take on a variety of projects that are instrumental in our organization. Cindy believes that ACHIEVE is a place where curiosity, a desire for excellence, and nurturing a respectful and fun environment are what make us excited to come to work each day.
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Chantel Runtz – On-Location Training Coordinator
Chantel is part of the on-location training team. She works with clients to ensure our workshops meet their expectations, and connects with trainers to give them the information required to deliver high-quality trainings. Chantel utilizes her extensive knowledge of our workshops to match the correct content for each client’s needs. Her thoughtful consideration and attention to detail ensure that our clients are receiving exceptional care. Chantel believes that great workplaces are created when leaders are intentional about fostering healthy workplace relationships, and supporting opportunities for learning and innovation.
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Lori Tiessen Banman – On-Location Training Coordinator
Lori is part of the on-location training team. She works with clients to ensure our workshops meet their needs, and connects with trainers to give them the information required to deliver high-quality trainings. Lori is a patient listener who is adept at understanding what her clients are looking for. She has experience working in the social service sector, and brings a warm, friendly personality to this role. Lori believes that creating a great work environment requires respect, trust, and an open heart. When you enjoy coming to work and laugh with your coworkers, you’re motivated to work hard.
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Elliot Grisdale, On-Location Training Coordinator
Elliot is part of the on-location training team. He works with clients to ensure our workshops meet their expectations, and connects with trainers to give them the information required to deliver high-quality trainings. Originally from Brokenhead Ojibway Nation, Elliot has lived and worked both in northern communities and large urban settings, which gives him understanding and insight into many of the communities we serve. He believes that great work environments are created when everyone in the workplace knows what they are working for, and are focused on reaching the same goal.
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Micah Zerbe – Data and Logistics Management Coordinator
Micah works closely with all of our departments. He manages our database systems and is the primary point of contact for our training venues across the continent. His analytical and organizational skills are put to use regularly, ensuring that we are running smoothly and efficiently. He believes that it is important to be aware of mental health and the impact it can have on people. He believes that communicating effectively and promptly, and responding to conflict with an open mind are two of the most important factors in creating a great work environment.
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Jesse Wolfe – Print Shop and Shipping Coordinator
As part of the logistics team, Jesse runs our print shop, making sure all of the training manuals are printed and ready for each of our workshops. They also take care of shipping and receiving our workshop materials to locations near and far. Jesse’s calm disposition and organizational abilities are the perfect combination of skills to ensure that everything runs smoothly in this fast-paced environment. Jesse believes a healthy and life-giving work environment is one in which all staff are part of the team, affirmed, and empowered in the use of their strengths.
Reid Hebert – Marketing Coordinator
Reid leads our email marketing campaigns and works with a variety of partners to promote our training and services. She enjoys being able to work with a variety of computer programs and is excellent at problem solving and tackling technical issues. She believes that a great work environment is founded in communication and respect, and is pleased to work for a company that holds those values.
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Jessica Seburn – Social Media Coordinator
Jessica works in our marketing department as our Social Media Coordinator. Her educational background, love of learning, and organizational skills are key assets for staying current in this ever-changing field. Jessica’s creative and energetic personality shine through in her work, and give our marketing material a voice that is accessible and approachable. She believes that it’s possible to love your work and enjoy showing up every day! Jessica appreciates that her role in communicating about our work contributes to helping other workplaces create great cultures, promote positive leadership, and foster employee engagement.
Luke Whitmore – Video Projects Coordinator
Luke is part of our marketing department. His primary role is to lead our various video projects, ranging from short one-minute insights to full-day live-stream workshops. He brings a broad range of knowledge from both his educational background in video production, as well as his practical experience in this area. Our videos consistently benefit from his critical eye and creative mind. Luke believes that good communication and feeling comfortable sharing ideas and expressing concerns will always lead to a better, stronger workplace culture.
Joyce Vincent – Accounting Manager
Joyce brings her many years of experience to CTRI as the manager of our accounting department. Her attention to detail and problem-solving capabilities help ensure that billing and invoicing are accurate and timely. She brings a calm and patient demeanor to her work and relationships, and is valued for the variety of ways she contributes to our organization. Joyce believes the work we do helps create workplaces where people like to work.
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Shari Ladd – Webmaster
Shari’s primary role is to manage our website content, and keep our information accurate and up to date. She has a BA in Communications and over 20 years of experience in design, editing, and website maintenance. Her efficiency and innate ability to multi-task make her an invaluable part of our team. Shari believes that when people can understand and support the mission and values of their organization, they are able to find enjoyment in their work, even in the most mundane tasks.
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