How it Works
Once purchased, you will receive links to view the recorded workshop in 4 parts, each part is approximately 1.5 hours. You will also receive a resource manual to assist you as you view the workshop as well as handouts used during the training, if applicable. There is a post-test at the end of the workshop. Once you have completed and passed the test, you will receive your certificate. Your recordings and resources can be found in your account under ‘My Library’, in On-demand Workshops and are accessible for 60 days from the time of purchase.
The results of unhealthy and poorly managed conflict create a negative impact for individuals and groups. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.
ABOUT THE TRAINER
Mike has a Bachelor’s degree in Psychology and a Certificate in Conflict Resolution. He has over twenty years of experience as a leader in the mediation and conflict resolution field. Mike believes that education and training is largely about giving hope – people often… Read More
About this Workshop
Some of the Topics Reviewed
- How Conflict Escalates
- Dealing with Misunderstandings
- The Intention Check Tool
- Strategies for Dealing with Disagreements
- The Interest Check: Moving from Positions to Interest
- Conflict Resolution Style Preferences
- The Style Check Tool
- Key Skills for Conflict Resolution
- Trigger Phrases to Avoid
- Strategies for Staying Calm in Conflict
- The Four-Part Conflict Resolution Process
This is an introductory-intermediate level workshop.
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.