How it Works
Once purchased, you will receive links to view the recorded workshop in 3 parts, each part is approximately 1.5 hours. You will also receive a resource manual to assist you as you view the workshop as well as handouts used during the training, if applicable. There is a post-test at the end of the workshop. Once you have completed and passed the test, you will receive your certificate. Your recordings and resources can be found in your account under ‘My Library’, in On-demand Workshops and are accessible for 60 days from the time of purchase.
We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results. Participants will explore how to deal with patterns of passive aggressiveness, resistance, and chronic anger, and how to begin to change difficult patterns using a straightforward, five-step approach.
ABOUT THE TRAINER
Mike has a Bachelor’s degree in Psychology and a Certificate in Conflict Resolution. He has over twenty years of experience as a leader in the mediation and conflict resolution field. Mike believes that education and training is largely about giving hope – people often… Read More
About this Workshop
Some of the Topics Reviewed
- Who is a Difficult Person?
- Shift Judgment to Curiosity
- The Cycle of Escalating Difficult Behavior
- Approaches for Dealing with Difficult People
- Strategies for Dealing with Bullying Behavior
- Skills for Dealing with the Passive Aggressive Person
- How to Defuse the Angry Person
- Strategies for Dealing with the Resistant Person
This is an introductory-intermediate level workshop.
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.