Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.
Credit Hours (CEU)
Some of the Topics Reviewed
- Types of Difficult Conversations
- Our Natural Responses to Difficult Conversations
- Determining if a Conversation is Necessary
- How to Stop Avoiding the Interaction
- How to Prepare for the Difficult Conversation
- Key Skills and Strategies for Engaging
- What to Do If They Won’t Engage
- Concluding the Conversation
- Keys for Delivering Bad News
- How to be Open to Receiving the Difficult Conversation
About this Workshop
ABOUT THE TRAINER
Mike has a Bachelor’s degree in Psychology and a Certificate in Conflict Resolution. He has over twenty years of experience as a leader in the mediation and conflict resolution field. Mike believes that education and training is largely about giving hope – people often come to a training to address a particular situation, and they want to leave with a plan to change it. In addition to facilitating workshops, he is a Mediator and also works as one of ACHIEVE’s Training and Development Specialists. Mike is co-author of the book, The Culture Question, and is the author many of ACHIEVE workshops including Emotional Intelligence and Mediation. As a trainer, he uses his experiences working in a manufacturing environment, inner-city drop-in, boys camp, and as a mediator to illustrate the material. Mike has an interactive and engaging style that easily motivates participants to incorporate workshop material into their own environments.
This is an introductory-intermediate level workshop applicable to both employees and managers.
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.