Unresolved conflict is time consuming and limits the productivity of everyone involved. Mediation is an essential skill for anyone who works in situations where they are responsible for helping others with interpersonal tension. When two people can’t resolve a conflict on their own, a third party may be needed to facilitate a conversation to help resolve the conflict. This skills-based workshop provides the tools to work with people in conflict to clarify misunderstandings, identify interests, and work towards options for resolving the conflict. Participants will work with scenarios that help them prepare to intervene and resolve conflict situations.
Credit Hours (CEU)
Some of the Topics Reviewed
- The Alternative Dispute Resolution Spectrum
- Types of Mediation
- Understanding Conflict Dynamics
- Assessing the Conflict
- Road Blocks to Effective Mediation
- Qualities of a Mediator
- Key Mediation Skills and Strategies
- How to Introduce the Mediation Process
- Pre-Mediation Considerations
- The Five Phases of Mediation
- Post-Mediation Considerations
About this Workshop
ABOUT THE TRAINER
David has provided leadership for various non-profit organizations for over 25 years. He has a degree in philosophy, a diploma in counseling, as well as certifications in conflict resolution and mediation. In addition to training with ACHIEVE, David works in the field of mediation where he volunteers as a mediator for the court diversion program in Manitoba. In whatever role David finds himself, his passion for motivating people to continue on their personal journey of learning and growth shines through. David believes that no matter what our role is in the workplace, we can all continue to grow in our skills to improve our own life and to help improve the lives of others. As a trainer, he is known for his dynamic workshop facilitation that combines humor and real-world application.
This is an intermediate level workshop for human resources personnel, leaders, managers and supervisors, and anyone who responsible for helping others with interpersonal tension.