Customer Service Skills (1 day)

Without attention to customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when organizations focus on fostering positive relationships with clients and customers, they create loyalty and satisfaction. This workshop develops and enhances skills necessary to create trust and build long lasting relationships. Participants will learn how to adapt their communication style to meet the needs of their internal and external clients and will practice the essential communication skills necessary for great customer service.

About This Workshop

Workshop Outline

  • Building Customer Relationships
  • Creating Trust within Relationships
  • Communication Skills for Customer Service
  • Adjusting Your Communication Style
  • Effective Listening Skills
  • Verbal and Non-Verbal Skills
  • Creating Comfort and Confidence within Relationships
  • Linking Features and Benefits
  • The Role Conflict Plays in Customer Relationships
  • How to Handle Objections


Method of Delivery

Lecture, personal reflection, skill building, video and small group discussions