RESOURCE MANUAL – Customer Service Skills
Without attention to customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when organizations focus on fostering positive relationships with clients and customers, they create loyalty. This manual develops and enhances the skills necessary to create trust and build long lasting relationships. Readers will learn how to adapt their communication style to meet the needs of their internal and external clients, and will practice the essential communication skills required for great customer service. 37 pages.
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