RESOURCE MANUAL – Dealing with Difficult People
We all encounter people we find difficult. Typically conversations with them leave us feeling frustrated, stressed, angry and tired. This material analyzes what is happening in those exchanges and demonstrate how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual styles will be explored with an emphasis on understanding and adapting one’s style to create different results. Readers will learn how to create the right conditions for a conversation with a person they find difficult. They will also learn how to positively engage the other in a discussion about the pattern of difficult behaviour. This manual gives readers a straightforward approach that creates dramatic change in the outcome of conversations with people they find difficult. 39 pages.
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