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This 42-page e-manual helps people to understand the dynamics of conflict and equips them with the skills needed to respond confidently and effectively.

Some of the topics found inside this manual:
- Stressors in the Workplace
- How Conflict Escalates
- The Interest Check: Moving from Positions to Interest
- Key Skills for Conflict Resolution
- Trigger Phrases to Avoid

Image

Receive weekly information on free resources, upcoming events, and blog posts.




This 42-page e-manual helps people to understand the dynamics of conflict and equips them with the skills needed to respond confidently and effectively.

Some of the topics found inside this manual:
- Stressors in the Workplace
- How Conflict Escalates
- The Interest Check: Moving from Positions to Interest
- Key Skills for Conflict Resolution
- Trigger Phrases to Avoid