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Conflict Resolution Skills E-manual

This 34 page e-manual helps people to understand the dynamics of conflict and equips them with the skills needed to respond confidently and effectively.

Some of the topics found inside this manual:

  • Stressors in the Workplace
  • Unhealthy Reactions to Stress
  • Assessing Your Level of Stress
  • Changing Unhealthy Thought Patterns
  • Generating Positive Thinking Patterns
  • Healthy Coping Strategies
  • The Role of Resiliency
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Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize.