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Conflict Resolution Skills

This 34 page manual helps people to understand the dynamics of conflict and equips them with the skills needed to respond confidently and effectively.


Some of the topics found inside this manual:

  • Stressors in the Workplace
  • Unhealthy Reactions to Stress
  • Assessing Your Level of Stress
  • Changing Unhealthy Thought Patterns
  • Generating Positive Thinking Patterns
  • Healthy Coping Strategies
  • The Role of Resiliency

Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize.