Without attention to customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when organizations focus on fostering positive relationships with clients and customers, they create loyalty. This workshop develops and enhances the skills necessary to create trust and build long lasting relationships. Participants will learn how to adapt their communication style to meet the needs of their internal and external clients, and will practice the essential communication skills required for great customer service.

Some of the Topics Reviewed

  • The Benefits of Great Customer Relationships
  • Keys to Creating Trust Within Relationships
  • The Impact of Communication Styles on Customer Service
  • Essential Communication Skills
  • Creating Comfort and Confidence Within Relationships
  • Managing Conflict in Customer Relationships
  • How to Handle Objections

 

Target Audience

This is an introductory-intermediate level workshop.

Method of Delivery

Presentation, video, experiential practice, personal reflection, and small group discussions.