We all encounter people we find difficult, and typically conversations with them leave us feeling frustrated, stressed, angry, or tired. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be explored, with an emphasis on understanding and adapting one’s approach to create different results. Participants will learn how to create the right conditions for a conversation with a person they find difficult. They will also be provided with a variety of practical strategies for engaging with people they find difficult.

About This Workshop

Some of the Topics Reviewed

  • Who is a Difficult Person?
  • Shift Judgment to Curiosity
  • The Cycle of Escalating Difficult Behavior
  • Approaches for Dealing with Difficult People
  • Strategies for Dealing with Bullying Behavior
  • Skills for Dealing with the Passive Aggressive Person
  • How to Defuse the Angry Person
  • Strategies for Dealing with the Resistant Person

 

Resource Manual

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to follow and
practical material

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Webinar

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version of this
workshop online

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On-site Training

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workshop to
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Target Audience

This is an introductory-intermediate level workshop.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.