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Dealing with Difficult People Live Webinar

Mar 05, 2018 (1 PM - 2 PM Central Time)


Price: 32.00 (*early rate) 39.00 (regular rate)

*early rate expires February 19, 2018

Online Live Webinar


Trainer: Mike Labun

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Dealing with Difficult People (Early rate expires 2-19-18)$39.00 $32.00March 5, 2018; 1-2pm Central Time
Photo of Mike Labun, Trainer for ACHIEVE

About the trainer

Mike Labun

Mike has a Bachelor's degree in Psychology and a Certificate in Conflict Resolution. He has over twenty years of experience as a leader in the mediation and conflict resolution field. Through his training and consulting work, he has helped a variety of organizations become better workplaces, including crown corporations, social service agencies, Indigenous communities, businesses and school divisions...


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Description

Everyone encounters difficult people on a regular basis and typically conversations with them leave people feeling frustrated, stressed, angry and tired. This webinar will analyze what is happening in those exchanges and demonstrate how people can adapt their strategies to bring about more productive conversations with those they find difficult. The effect of intervention styles will be explored, in particular, how different styles interact with each other. Participants will also learn how to change their interactions with difficult people in order to influence their behaviour, resulting in more positive outcomes.

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Details

Date:
March 5, 2018
Time:
1:00 pm - 2:00 pm
Event Category:

Trainer

Mike Labun

System Requirements

Before you register, please check the system requirements.

Register Attendees

Dealing with Difficult People (Early rate expires 2-19-18)$39.00 $32.00March 5, 2018; 1-2pm Central Time
Cancellation Policy

Registrations cancelled 7 or more days prior to the live webinar are refundable, minus a $20.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the live webinar are non-refundable. If at anytime you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.

We reserve the right to cancel live webinars due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of live webinar fees only.

Webinar participants will receive login details and information about viewing the webinar by email approximately 3 days prior to the date of the webinar.