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Dealing with Difficult People Live Webinar
Jun 20, 2017 (1 PM - 2 PM Central Time)
Price: $ 39.00 (regular rate)
Online Live Webinar
Trainer: Eric Stutzman
About the trainer
As Managing Director of ACHIEVE Centre for Leadership & Workplace Performance, Eric provides the overall direction for the development and delivery of ACHIEVE’s workshops and services. He has provided leadership in the field of conflict resolution and mediation since completing a degree in Sociology with a focus on mediation and peacemaking. Eric is a Chartered Mediator and currently President of the Alternative Dispute Resolution Institute of Manitoba. He has worked as an administrator, board chair, senior mediator, trainer and lead negotiator for other organizations in various parts of Canada. Eric believes that the best leaders and employees turn their minds first to listening with curiosity. He is the author of many of ACHIEVE’s workshops including Management and Supervision, Coaching Strategies for Leaders and Dealing with Difficult People. Eric is a gifted trainer who makes training material come alive for participants through humour and real world application.
Everyone encounters difficult people on a regular basis and typically conversations with them leave people feeling frustrated, stressed, angry and tired. This webinar will analyze what is happening in those exchanges and demonstrate how people can adapt their strategies to bring about more productive conversations with those they find difficult. The effect of intervention styles will be explored, in particular, how different styles interact with each other. Participants will also learn how to change their interactions with difficult people in order to influence their behavior, resulting in more positive outcomes.
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Registrations cancelled 7 or more days prior to the live event are refundable, minus a $20.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the event are non-refundable. If at anytime you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.
We reserve the right to cancel live events due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of live webinar fees only.
Event participants will receive login details and information about viewing the live event by email approximately 3 days prior to the date of the event.