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Difficult Conversations Live Webinar
May 10, 2017 (1 PM - 2 PM Central Time)
Price: $ 39.00 (regular rate)
Online Live Webinar
Trainer: Rolande Kirouac
About the trainer
For over two decades Rolande has been working with leaders and staff in organizations, small businesses and various levels of government to create great workplaces. She has extensive experience in delivering training events in French and English and brings exceptional energy to all her events. In addition to her work with ACHIEVE, Rolande runs her own business, is on the board of directors for Entreprises Riel, and is past president for the Canadian Association of Professional Speakers Manitoba Chapter. She provides a refreshing and innovative approach to complement workplace wellness initiatives and support leaders in fostering co-operation and creative thinking and promoting greater job satisfaction.
We all encounter difficult people on a regular basis. Typically conversations with them leave us feeling frustrated, stressed, or worse. This webinar will assist you to analyze and understand what is happening in those exchanges so that you can plan different strategies. We will explore three patterns of behavior that many people find frustrating as examples for applying the model you will learn in this webinar. Through this webinar, you will learn how to better manage your reactions and plan your interactions with difficult people in order to influence their behavior, resulting in more positive outcomes.
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Registrations cancelled 7 or more days prior to the live event are refundable, minus a $20.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the event are non-refundable. If at anytime you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.
We reserve the right to cancel live events due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of live webinar fees only.
Event participants will receive login details and information about viewing the live event by email approximately 3 days prior to the date of the event.