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Live Stream: Dealing with Difficult People

Oct 09, 2019 (9 AM - 4 PM Central Time)


Price: $ 99.00 (*early rate) $ 119.00 (regular rate)

*early rate expires September 18, 2019

Online Live Streaming


Trainer: Chris Downey

Photo of Chris Downey, Trainer at ACHIEVE

About the trainer

Chris Downey

Chris is a leadership and organizational development professional with over 20 years’ experience in both the private and public sectors. Through his extensive experience in operations, compliance and organizational development, he has gained a diverse skill set which has shaped how he approaches leading and working with teams.  Chris... Read More

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Description

This is a live stream event, please check our system requirements prior to registering.

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results. Participants will explore how to deal with patterns of passive aggressiveness, resistance, and chronic anger, and how to begin to change difficult patterns using a straightforward, five-step approach.

About This Workshop

Some of the Topics Reviewed

  • Who is a Difficult Person?
  • Shift Judgment to Curiosity
  • The Cycle of Escalating Difficult Behaviour
  • Approaches for Dealing with Difficult People
  • Strategies for Dealing with Bullying Behaviour
  • Skills for Dealing with the Passive Aggressive Person
  • How to Defuse the Angry Person
  • Strategies for Dealing with the Resistant Person

Target Audience

This is an introductory-intermediate level workshop.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

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Details

Date:
October 9, 2019
Time:
9:00 am - 4:00 pm
Event Categories:
,

Venue

Online Live Streaming
Winnipeg, Manitoba Canada

Trainer

Chris Downey

Register Attendees

Live Stream: Dealing with Difficult People (early rate expires 9-18-19)$119.00 $99.00Live Stream - Oct. 9. 2019; 9-4 Central Time

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Cancellation Policy

Registrations cancelled 7 or more days prior to the live event are refundable, minus a $20.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the event are non-refundable. If at anytime you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.

We reserve the right to cancel live events due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of live webinar fees only.

Event participants will receive login details and information about viewing the live event by email approximately 3 days prior to the date of the event.