Live Stream: Difficult Conversations – Strategies for Challenging Discussions
About the trainer
This is a live stream event, please check our system requirements prior to registering.
Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.
About This Workshop
Some of the Topics Reviewed
- Types of Difficult Conversations
- Our Natural Responses to Difficult Conversations
- Determining if a Conversation is Necessary
- How to Stop Avoiding the Interaction
- How to Prepare for the Difficult Conversation
- Key Skills and Strategies for Engaging
- What to Do If They Won’t Engage
- Concluding the Conversation
- Keys for Delivering Bad News
- How to be Open to Receiving the Difficult Conversation
This is an introductory-intermediate level workshop applicable to both employees and managers.
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.
What our clients have to say...
Add this to your Calendar
Registrations cancelled 7 or more days prior to the live event are refundable, minus a $20.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the event are non-refundable. If at anytime you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.
We reserve the right to cancel live events due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of live webinar fees only.
Event participants will receive login details and information about viewing the live event by email approximately 3 days prior to the date of the event.